We have a team of Customer Service Representatives that can assist on a daily basis. We are only called into action when you desire assistance. Our agents are available by emailing requests to our CSR email: email@example.com or by calling. Below is a short list of how our CSR’s can assist you or your customers:
- Setting up a dedicated inbound phone line for your company. Our attendants will answer live lines during operating hours and promptly return all calls left in the message boxes from after hours.
- You can direct your email alias such as firstname.lastname@example.org directly to our support team. Our team will reply and monitor all requests from your customers. At any point; inquiries meeting certain criteria can be immediately escalated to others in your company.
- Our team can provide other routine requests such as checking on stock, issuing call tags, disputing charge-backs, files claims with the carriers, providing freight quotes, etc. They really should be viewed as an extension of your own workforce.